Longstop Commercial Recoveries
Subiaco(08) 9000 0394 (08) 9000 0394 Send us a debt

Commercial recoveries · Subiaco · est. 2009

Commercial debt recovery across Perth — we get paid when you get paid.

And we say so when a debt isn’t worth chasing. Set the amount and the age of the invoice: the ladder shows the certain charge, the conditional commission, and where the six-year clock has got to.

Call (08) 9000 0394 Send us a debt

Recovering since 2009 We work to the ACCC/ASIC guideline No recovery, no commission

Our commission on this debt

$1,530

ifwe recover $8,500

CERTAIN TODAY $88 · 18% · $6,970 TO YOU

The ageing ladder — a debt drawn against a fixed $75,000 axis Four ageing bands stacked from nought to ninety days at the top down to over six years at the bottom, with the commission rate stepping up beside each. The debt is drawn as a horizontal bar seated in its band against an axis fixed at $75,000, the WA Magistrates Court general procedure ceiling, with the $10,000 minor case line marked. A six-year limitation scale runs underneath with this debt’s age marked on it. The likelihood curve behind the bands is an unnumbered shape and carries no figures.

What this costs you

$88 now · 18% if we recover

$1,530 on $8,500 · $6,970 to you

The axis is fixed at $75,000 and never rescales — that is the WA Magistrates Court general procedure ceiling, so the scale is the jurisdiction. The curve behind the bands is a shape, not a statistic: we don’t publish a recovery rate we can’t prove for your ledger.

How much is owing
$8,500on one invoice

How old the debt is

Who owes it

What you want us to do

Instruction note LCR·394
    Certain today, ex GST $88

    What the ladder is, and what it isn’t

    The commission is a conditional, not a forecast. It is a percentage of money we actually collect and bank, calculated on the day it lands. If nothing comes back, the commission line is nil and the only thing you have paid is the certain charge at the top of this note.

    Cheapest certain charge on this fee schedule: $88 — one letter of demand, one debtor.

    REF 02

    What we do and what it costs

    Two kinds of money appear below and they behave completely differently. The certain charges are small, fixed, payable whatever happens, and quoted before we lift a finger. The commission is contingent — a percentage of what actually clears into the trust account, charged only on money recovered. Every figure is exclusive of GST.

    01$88 per debtor

    Letter of demand

    A dated, ACCC/ASIC-compliant letter setting out the invoice, the amount and seven days to pay or respond. No threats, no implied consequence we cannot actually carry out. About a third of the ledgers we are sent never need anything past this letter.

    02no upfront fee

    Phone recovery

    A named recovery officer works the debtor by phone inside the guideline’s contact limits, negotiates a payment arrangement where one is realistic, and documents every call. There is no fee for this work at all — it sits inside the commission.No recovery, no commission

    03$240 a call

    Field call on a business debtor, metro

    An attendance at the debtor’s registered place of business inside the Perth metropolitan area — trading, not trading, gone. Business premises only. We do not doorstep consumers and we will say so on the phone before you ask us to.

    0412% of what we recover

    Commission, 0–90 days

    Fresh debt, still inside most trading terms, and by a long way the cheapest and quietest to collect. Sending it to us early is the single biggest thing you control.No recovery, no commission

    0518% of what we recover

    Commission, 91–365 days

    The invoice has been ignored through at least one full statement cycle. It usually takes a letter, a negotiated arrangement and follow-up, and it prices accordingly.No recovery, no commission

    0625% of what we recover

    Commission, 1–6 years

    Old debt. Contact details go stale, companies get deregistered and directors move on, so the work per dollar is far higher. Past six years we won’t quote a commission at all — see the ladder above.No recovery, no commission

    Escalation to the WA Magistrates Court is charged as the $88 letter fee plus court filing fees at cost — court filing fees are set by the court’s fee schedule, not by us, so no figure for them appears anywhere on this page. We tell you the current fee for your claim’s size before anything is filed.

    REF 03

    Who you are instructing

    Operating since

    2009Seventeen years of Perth commercial ledgers — fabrication, wholesale, trades, professional practices.

    How we work

    ACCC/ASIC guidelineThe Debt collection guideline: for collectors and creditors is a real published guideline and it governs every contact we make.

    Commission

    Only on money recoveredCharged on cleared funds banked to the trust account. Nothing recovered means nothing charged.

    Client money

    Trust-account handlingRecovered funds are receipted to a separate trust account and remitted with a statement showing every payment.

    Insurance

    $5M professional indemnityHeld in the firm’s own name and current at the date of every instruction we accept.

    Registered

    ABN 00 000 000 394A placeholder pattern on a demonstration page, as is the phone number.

    REF 04

    What clients say

    Fabricator · Osborne ParkWe were carrying about sixty grand past ninety days and I’d been ringing it myself between jobs, badly. Longstop took eleven debtors, sent the letters on the Monday, and by the end of the quarter the 90-day column was less than half what it had been. I paid commission on the money that came in and nothing on the two that didn’t.

    Wayne D. — steel fabrication

    Wholesaler · Bibra LakeMy worry was that a collector would blow up an account I actually wanted to keep. They rang me first and asked what the relationship was worth, then worked it as a payment arrangement instead of a demand. The customer is still buying off me and the arrears are gone. That call was the whole difference.

    Priya S. — trade wholesale

    Practice · SubiacoI sent five old fee notes. They took three and told me the other two were past six years and explained exactly what that meant before I’d paid them anything. I’ve since written those off properly instead of leaving them sitting in the ledger pretending to be an asset.

    Helen M. — practice manager

    Reviews on this page are demonstration copy written for a fictional business. They are not real client reviews, they are not attributed to real people, and they are deliberately not marked up as structured review data.

    REF 05

    Where we knock

    Longstop field-call area across the Perth industrial and commercial belts A simplified map of the Perth metropolitan area with the Longstop office at Subiaco and field-call suburbs marked at Joondalup, Osborne Park, Malaga, Welshpool, Canning Vale and Bibra Lake. SWAN RIVER Joondalup Osborne Park Malaga Perth CBD Welshpool Canning Vale Bibra Lake Subiaco OUR OFFICE INDIAN OCEAN TO THE WEST · NOT TO SCALE

    We work ledgers from anywhere in Western Australia — letters and phone recovery don’t care where the debtor sits. What the map shows is where we will physically attend: field calls are metro business premises only, and they are booked from the office on Rokeby Road, Subiaco.

    • Subiaco
    • Osborne Park
    • Malaga
    • Welshpool
    • Canning Vale
    • Bibra Lake
    • Joondalup
    • Perth CBD

    Regional and interstate debtors are worked by letter and phone in the ordinary way. Where a field call would genuinely help outside the metropolitan area we quote the attendance separately before we go.

    REF 06

    The questions we get every week

    What does it cost me if nothing is recovered?
    The certain charges only — the $88 letter of demand per debtor, and the $240 field call if you asked for one. The commission is charged on money we actually recover and bank, so if nothing comes back the commission is nil. That is the whole shape of the arrangement: we carry the risk on the collection work and you carry a small, known, quoted-in-advance cost for the correspondence. There is no monthly retainer, no file-opening fee and no charge for the phone recovery work itself.
    How old is too old, and what does the six-year rule actually mean?
    The Limitation Act 2005 (WA) generally gives you six years from the date the cause of action accrued to start a court action on a simple contract debt. After that a debtor can raise the limitation period as a defence, and in practice that ends the matter. It does not make the debt disappear and it does not make it illegal to ask for the money — but it does change what anyone may honestly say about it. A demand must not misrepresent that a debt is legally enforceable when it may not be. That is why the ladder on this page will not quote you a commission past six years: we would be pricing work whose value we cannot honestly describe. Certain acts, such as a written acknowledgement or a part payment, can restart the period — if you think one of those has happened, tell us, because it changes the answer.
    Will chasing this wreck the customer relationship?
    Sometimes, and it is a fair question to ask before you instruct anyone. Tell us at the outset whether you want the account back or you want the money and you are done, because it changes how we work it. Where the relationship matters we run it as a payment arrangement — a dated schedule the debtor agrees to and we monitor — rather than a demand with a deadline. The blunt version: a customer who has stopped paying you and stopped answering is already gone. The one who answers and asks for terms usually isn’t.
    What happens at court, and what does that cost?
    Below $10,000 the WA Magistrates Court hears the matter as a minor case, which is designed for parties to run without lawyers and where costs are limited. From $10,000 up to $75,000 it runs under the court’s general procedure. Above $75,000 it is a District Court matter and out of our lane — we’d tell you to see a commercial litigator. Our own charge for preparing and lodging is the $88 letter fee; court filing fees are set by the court’s fee schedule, not by us, so we pass them through at cost and tell you the current figure for your claim before anything is filed. A judgment is not the same thing as money: enforcing it is a separate step and we will tell you honestly whether it is worth taking.
    What do you need from me to start?
    The invoice or fee note, whatever the debtor agreed to (a purchase order, a signed quote, a credit application, an email chain), the date payment fell due, a record of what has been paid, and the contact details you have. For a company debtor the ACN or the exact registered name is worth more than the trading name. If there is a personal guarantee on the credit application, send that too — it is often the most useful document in the file. We can start on a single debt; most clients send a ledger.
    What will you not do?
    We will not attend a consumer’s home — the ACCC and ASIC guideline sets limits on contacting a person at home and doorstepping consumers is not a service we sell. We will not threaten a step we cannot actually take, and we will not imply a court outcome, a credit-file consequence or a criminal one that is not real. We will not tell you a recovery is likely, guaranteed or worth a particular percentage — the curve behind the ladder on this page is deliberately drawn as a shape with no numbers on it, because we cannot prove a recovery rate for your ledger and neither can anyone else quoting you one. And we will not chase a debt we think you should write off without telling you that first.
    REF 07

    Send us a debt

    Letters, spaces, apostrophes and hyphens.
    Digits, spaces, brackets, plus and hyphen.
    Whole dollars, $100 to $500,000.
    Pre-filled from the ladder above — edit it however you like.

    We’d call you back within one business day — including the calls where we say don’t bother.

    Or just ring the office

    You’ll get a recovery officer, not a call centre. Have the invoice date, the amount and the debtor’s registered name handy — that is usually enough for us to tell you whether it’s worth instructing us.

    (08) 9000 0394

    Monday to Friday, 8:30am–5pm AWST. Rokeby Road, Subiaco.

    Nothing on this page is legal advice and no figure on it is a prediction. The commission percentages are what we would charge on money recovered; whether any money is recovered depends on your debtor, not on us. If a debt raises a genuine dispute rather than a refusal to pay, it belongs with a commercial lawyer and we’ll say so.

    Call now Send a debt