Mount Lawley · clinic and telehealth across WA
Diabetes education in Mount Lawley — the length and the fee, printed.
Pick your situation: minutes, fee, what to bring, what you leave holding.
Jess Hollins, RN — Credentialled Diabetes Educator. Mount Lawley clinic, telehealth anywhere in WA, no fee to re-book.
If you are unwell right now, this page is not the place. Ring your GP. For 24-hour health advice, healthdirect’s registered nurses are on 1800 022 222. In an emergency call 000. (Numbers and hours quoted from healthdirect.gov.au.)
What we do, and what it costs
Most allied-health sites in Perth say “fees on enquiry”. Here is the whole list instead, including the cheap one.
First consult
from $19060 minutes. Newly diagnosed, starting insulin, or starting again after a few years away.
Review
from $9530 minutes in the clinic. Bring your readings, your meds list and anything that stopped working.
Telehealth review
$6020 minutes by video or phone. Same educator, same notes, same letter to your GP.
Pump or CGM start
from $23075 minutes. Bring the device and the box. You set it up here, with someone beside you.
Workplace and community sessions
from $420A group session at your site or your hall. Priced per session, not per head.
Re-booking
$0Move or cancel and there is no fee. People miss appointments for reasons; we would rather have you back.
The published fee ladder
Every appointment is priced by its length, and there are only five lengths. Nothing on this page is a “from” that quietly becomes something else at the desk.
- 20 min$60
- 30 min$95
- 45 min$140
- 60 min$190
- 75 min$230
The 45-minute step is the one nothing on the grid above defaults to. We book it when a review needs longer than half an hour, or when a second person is coming with you.
The appointment planner
Pick your situation. See the appointment.
One appointment, in the clinic at Mount Lawley.
Bring with you
You leave with
Before you pay us anything
Three things to check first. Two of them may mean you do not need us at all, and the third decides whether the appointment you book is the funded kind.
- The NDSS. “The National Diabetes Services Scheme (NDSS) is an Australian Government initiative administered by Diabetes Australia for people living with diabetes.” Registering gives you subsidised diabetes products and free information, programs and events. Their helpline is 1800 637 700. NDSS notes you may have to meet extra criteria for some products — talk to your health professional about which ones you can access. We do not print product prices here, because the scheme sets them and we have not verified a current figure.
- You do not have to use us. The Australian Diabetes Educators Association lists credentialled diabetes educators near you at adea.com.au. If someone closer to you is a better fit, take them.
- Your GP first, if you are newly diagnosed. The GP referral is the mechanism that opens a funded pathway. Which referrals qualify and what comes back is set by Medicare, not by us, and those rules change — so no rebate figure is printed anywhere on this page. Ask your GP, or check servicesaustralia.gov.au.
Sources: ndss.com.au (About the NDSS) and adea.com.au. The ADEA also states that “Medicare Australia, the Department of Veterans’ Affairs, and some private health insurers recognise CDEs as the providers of diabetes education” — recognition, which is not the same thing as a rebate amount, and we quote no amount.
How it works, and why it is shaped this way
Four steps, and none of them is “we will get back to you with a price”.
Tell us the situation
A phone call or the form below. Two minutes. We do not need your file to give you the length and the fee — they are already on this page.
We confirm a time
Usually within one working day, clinic or telehealth. You get the “what to bring” list by email, the same one printed in the planner.
The appointment
The exact minutes shown above, in three parts. If we finish early you do not pay less — and if we run over, neither do you pay more.
Your page, and a letter
You leave holding one printed page. Your GP gets a letter within two working days, so nobody has to relay it for us.
The credential is checkable
ADEA states that “only diabetes educators who are certified by the Australian Diabetes Educators Association (ADEA) are Credentialled Diabetes Educators (CDEs)”, and that the title requires a qualified health professional, a Graduate Certificate in diabetes education and management, at least 1,000 hours of practice, a six-month mentoring program and yearly training. Check ours the same way you would check anyone’s.
Your doctor stays in charge
We are not your doctor. We do not diagnose, we do not prescribe, and nothing about your medicines changes without your GP or specialist. What we do is education, set-up and the written plan — and we write to them after every appointment.
The fee is the fee
Five lengths, five prices, printed above. No booking fee, no “initial assessment” surcharge, no charge to move an appointment. If the cheaper option does the job, the planner says so on screen before you book the dearer one.
What people say
Short, specific, and about the process rather than anybody’s numbers.
“The pump had been in its box nine days because I was scared of it. Seventy-five minutes later it was on me and I’d set the alarms myself.”
Dave M. · Bayswater“I rang because the price was on the website. Three other places wanted me to enquire, and I had already had enough of ringing people.”
Priya S. · Inglewood“My GP had the letter before I got home. I took the page to my daughter’s place and stuck it on the fridge.”
Marg T. · Maylands
These are demonstration reviews written for this build. They are not real customers and are deliberately not marked up as structured review data.
Where we are, and who we see
Clinic rooms in Mount Lawley, ten minutes from the city. Telehealth covers the rest of the state.
Clinic appointments are taken by people who live close enough to park once and walk in — but nothing on this page is limited to that ring. A telehealth review is the same educator, the same notes and the same letter, and it is the option we push at people in Kalgoorlie, Karratha and Albany rather than asking them to fly.
- Mount Lawley
- Inglewood
- Bayswater
- Maylands
- Highgate
- Northbridge
- Leederville
- Yokine
- Dianella
- Morley
- Bassendean
- Perth CBD
Address is given at suburb level only. This is a demonstration build and there is no street address to visit.
Questions we actually get
Answered plainly, including the ones where the honest answer is “we do not know, and here is who does”.
What is a credentialled diabetes educator — and what are they not?
ADEA states that “only diabetes educators who are certified by the Australian Diabetes Educators Association (ADEA) are Credentialled Diabetes Educators (CDEs)”, and that “CDE” is an ADEA registered trademark, with ADEA deciding who may use it. The credential requires an already-qualified health professional to complete a Graduate Certificate in diabetes education and management, at least 1,000 hours of practice and a six-month mentoring program, then yearly training to keep it.
What we are not: your doctor. We do not diagnose, we do not prescribe, and we do not change anything your GP or specialist has set. This page carries no clinical instruction of any kind — no doses, no targets, no device settings — because that belongs in a room with your own history in front of us.
Do I need a referral?
Not to book with us. You can ring and take an appointment today and pay the published fee.
A referral is a different question. A GP referral is the mechanism that opens a funded pathway — it is the referral, not the appointment, that does it. Which referrals qualify and what (if anything) comes back is set by Medicare and changes over time, so no rebate figure is printed anywhere on this page: we have not verified a current one at its source and we will not guess at yours. Your GP can tell you in the same visit, or check servicesaustralia.gov.au.
What should I bring?
The planner above prints the list for your situation, and we email the same list when we confirm the time. In general: every medicine you take, in its box; your meter, sensor or pump with its charger; your most recent blood results if you have them; and the name of your GP.
If you have none of that, come anyway. We would rather start with an empty page than have you put it off another month.
What happens with my meter, sensor or pump data?
We read it with you, on the screen, in the appointment — not beforehand and not afterwards without you. You keep the device and the account; we do not take ownership of either.
A summary goes into your written page and into the letter to your GP. If you would rather your GP did not get a copy, say so and we will not send one.
Can you talk to my GP?
Yes, and we do it as a matter of course: a letter within two working days of every appointment, so you are not the courier. If something needs a same-day call — a medicine that does not match the plan, a result we cannot explain — we ring them from the room while you are still there.
What about the NDSS?
The NDSS is, in its own words, “an Australian Government initiative administered by Diabetes Australia for people living with diabetes”. Registering gives you subsidised diabetes products — things like monitoring strips, pen needles, continuous glucose monitoring products and pump consumables — plus free information, programs and events. NDSS notes you may have to meet extra criteria for some products and to talk with your health professional about which ones you can access.
We print no NDSS product prices or entitlements here. The scheme sets them, they move, and a stale figure on a page like this one would cost somebody a trip. The NDSS Helpline is 1800 637 700, or see ndss.com.au. Helping you work out what you are registered for is part of an appointment, not an extra.
Ask for a time
We answer within one working day. You will already know the length and the fee — this is only about when.
Got it — and nothing has been sent.
This is a demonstration page, so there is no inbox behind this form.
On the real build this would land in the clinic inbox, you would get a call back within one working day, and the “what to bring” list would arrive by email straight afterwards.