Your pay run, checked against the award before it leaves the building.

We shadow it. You run it the way you have been running it, we run it in parallel from the same timesheets, and then we sit the two beside each other and reconcile every line that disagrees. Nothing leaves the building until both agree or you have decided which one is right.

Most clients find two or three small disagreements in that first parallel run. Roughly one in five finds something older than that, which is when the back-pay review gets discussed — and that is a separate decision with a separate fee, never something we start on our own.

We lodge Single Touch Payroll on your behalf as your registered agent, and we handle the routine correspondence that comes back. Anything that looks like an audit, a dispute or a payment arrangement, we bring you into — those conversations belong to the business, and we sit in on them.

Super is batched and lodged from the same pay data. You keep visibility of every lodgement in your own software, not just in ours.

Award and classification mapping against actual duties; allowances that should be paid and allowances being paid that should not; how ordinary hours, breaks and shift patterns are set up in the software; leave accrual settings; termination and redundancy calculations from the last two years; superannuation calculation basis; and whether your STP reporting reconciles to your payroll ledger.

It takes about a fortnight of elapsed time and a couple of hours of yours. You get a written finding on every one of those lines, including the ones that come back clean.

You get the workings before you get an opinion: period by period, employee by employee, with every assumption named so somebody else can check our arithmetic. Then we tell you what we would do, and you decide.

We will also tell you when the answer is not a bureau. If the exposure is large, contested, or turns on how the award should be read rather than on what was paid, that is a workplace-relations lawyer’s question and we will say so rather than bill you to circle it.

Yes, and we would rather you did. We work inside your subscription with our own user account, so the data, the history and the logins stay yours. If you ever leave, nothing has to be migrated because nothing moved.

If you have not chosen one yet, we will help you pick and set it up — but we will not sell you a licence, take a commission, or route your payroll through a system only we can operate.

Nothing. It is month to month, the notice is one pay cycle, and the final invoice covers the runs we did. The setup fee buys a configuration that lives in your software, so it goes with you.

We will run one supervised handover pay run with whoever takes it on, at no charge. A bureau that makes leaving expensive is a bureau that has stopped competing on the work.