Support coordination · Midland to Ellenbrook
Your plan, turned into services that actually start.
Two coordinators covering Perth’s east and north-east. We make the provider calls, chase the ones who don’t ring back, and stay on it until something actually starts.
Taking new participants this month — a first meeting is usually within a week, at your place or on video.- Two coordinators, working since 2019. You get a name and a mobile, not a rotating queue.
- We come to you — Midland, Ellenbrook, Guildford, Mundaring, Bassendean and the suburbs between them.
- Funded from your plan, not your pocket. If the hours aren’t there, we say so at the first meeting.
The plan-hours planner
How far do your funded hours go?
Read the two numbers off your own plan. We’ll lay the hours across the fortnights you have left. No dollars — you don’t pay us out of pocket.
Each bar is one fortnight. The first month is shaded: getting a new plan moving usually takes 4–6 hours, more than an even spread.
30 hours over 9 months is about 1.5 hours a fortnight — roughly a call each fortnight and a bit of work in between.
That is enough to get supports started and keep them running, with room for one bad fortnight.
Why there is no dollar figure here. Our time is billed to the Support Coordination budget already in your plan, at the NDIS price limit for the item — you have no out-of-pocket cost. So the number that matters to you is hours, and the hours are the ones written on your plan, not ones we made up.
What we do, and what it takes
Six jobs, priced in hours off your plan.
These are the honest time ranges from our own files. Yours will differ — a plan with three new providers in it is a different job to a plan that is ticking along.
Starting a new plan
Read the plan with you, work out what you actually want to change first, and get the first two or three providers moving.
typically 4–6 hours in the first monthFinding and connecting a provider
Shortlist, ring them, check they have capacity in your area, send the referral, then chase until someone books you in.
2–3 hours per providerYour plan review report
Written before the review, not the night before. You read it first and tell us what we got wrong.
3–4 hoursWhen a week goes wrong
A support worker quits, a placement falls over, someone lands in hospital. We drop the rest and re-plumb the week.
a crisis week can take a month’s allocationKeeping track of what is funded
A one-page picture of what is in the plan, what is booked and what is left, so nobody has to hold it in their head.
ongoing, in small piecesWorking ourselves out of a job
When the supports are running and nothing is changing, we say so. The hours you don’t use stay in your plan.
no hours is a good outcomeWhere a page like this would normally print a price, we print hours. Every one of those jobs is billed to the Support Coordination budget already in your plan, at the NDIS price limit for the item — you have no out-of-pocket cost. If there are no coordination hours in the plan at all, we will tell you at the first meeting.
Why people move to us
Four things that go wrong with coordination. These are ours.
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We answer.
Two coordinators, no call centre, no ticket number. If we miss you, you get a call back the same working day — and if we are going to be slow, we tell you before you have to ask.
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We make the calls ourselves.
You will not be handed a list of providers to ring. We ring them, we chase the ones who go quiet, and we tell you plainly who said no and why.
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The review report is written early.
You get the draft weeks before the meeting with a note asking what we have got wrong. A report you have already read is a meeting you can sit through.
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We tell you when you don’t need us.
If the supports are running and nothing is changing, we will say so at the review rather than quietly filling the hours.
What a coordinator can’t do. We don’t deliver therapy, we don’t drive you to appointments, and we don’t control your budget. We find the people who do those things, and we keep the paperwork honest so you can see where everything is up to.
In families’ words
Three people, mid-plan.
Wayfound is a fictional practice, so these are demonstration reviews — written the way the quiet, specific ones actually read.
“The plan arrived and I sat at the kitchen table and cried, honestly. Kim came out on the Tuesday, read it with me for an hour, and by Friday my son had an OT booked and a worker starting the week after. I still don’t understand the whole plan. I don’t have to.”
“Our last coordinator answered emails about once a month. These two ring back the same day. That’s the whole review, really.”
“The review report turned up in my inbox two weeks early with a note saying tell me what I’ve got wrong. Nobody had ever asked me that before. I changed three things and the meeting took twenty minutes.”
Where we work
Perth’s east and north-east, in person.
We meet people where they are. Everything on this map is close enough that a first meeting is a drive, not a video call — though video is fine if that suits you better.
- Midland
- Ellenbrook
- Guildford
- Mundaring
- Bassendean
- Bellevue
- Swan View
- Stratton
- Caversham
- Herne Hill
- Beechboro
- Morley
- High Wycombe
- Kalamunda
- Bullsbrook
- Gidgegannup
Asked at nearly every first meeting
The five questions.
What is the difference between support coordination and plan management?
Plan management is about the money. A plan manager receives your provider invoices, pays them and keeps the budget tidy.
Support coordination is about the people. We work out who you need, ring them, get the referrals in and stay with it until the support is actually running. Different jobs — plenty of people have both, and they talk to each other.
Can I change coordinators if I already have one?
Yes. You are not stuck with a coordinator who isn’t working for you, and you don’t owe anyone an explanation.
Ring us and we’ll walk you through what happens next. If you would rather not have the awkward conversation, we will have it.
Do you work with self-managed plans?
Yes. Self-managed, plan-managed or managed for you — how your plan is looked after changes who receives our invoice, not what we do or how we do it.
What actually happens at the first meeting?
About an hour, at your place, a café, or on video. We read the plan with you and write down the two or three things you want different in the next three months.
You leave with a short list of who we are ringing first and when we will report back. Bring the plan if you have it — photos of the pages on your phone are fine.
What if my plan has no coordination funding in it?
Then we will tell you at that first meeting, and we won’t bill you for finding out. We’d rather say it early than start work that has nothing behind it.
If you think it should be in there, we’ll point you at who to ask and what to bring to the conversation.
Book a first meeting
Tell us where the plan is up to.
Seven boxes, most of them optional. If it is easier to just ring, the number is (08) 9000 0413 and one of us picks up.
Thanks — we’ve got it.
On the real thing this would land in Kim’s inbox and you would get a call back the next working day, on the number you gave us.
Nothing was actually sent. This is a demonstration page with no back end, so your details stayed in your browser and went nowhere.
This is a demonstration build by Sapience Analytics. Want one pointed at your customers?
Wayfound isn’t a real practice — the page is. Every hour it prints is computed live from the numbers a participant reads off their own plan, and it deliberately refuses to quote a rate we can’t verify. That is exactly how we would build yours.